| # | Concept | Culture | Statement | Freq. |
|---|---|---|---|---|
| 1 | customer complaints | Australia | There is a culture of openness and direct communication, and customers are encouraged to provide feedback and complaints to help businesses improve. | 1 |
| 2 | customer feedback | Australia | Customer feedback is often communicated openly and directly, with a focus on honesty and transparency. | 1 |
| 3 | customer reviews | Australia | Customers are encouraged to leave detailed and honest reviews, often featuring both positive and negative feedback | 1 |
| 4 | online reviews | Australia | Considered valuable for both positive and negative product feedback | 1 |
| 5 | product reviews | Australia | Consumers heavily rely on user-generated content and customer reviews to evaluate products and services before making a decision. | 1 |