| on all of the customer feedback | 9 | location |
| on systems | 4 | location |
| for internal costs | 3 | purpose |
| agency → keep → tab | 16 |
| agency → keep → track | 13 |
| negative | neutral | positive |
| 0.193 | 0.712 | 0.095 |
| Raw frequency | 29 |
| Normalized frequency | 0.405 |
| Modifier score | 0.750 |
| Perplexity | 435.948 |