| Typicality: | 0.731 |
| Saliency: | 0.773 |
| during business hours | 6 | temporal |
| in queue | 4 | location |
| with cares virtual hold call | 4 | other |
| caller → have → the option | 43 |
| caller → be given → the option | 31 |
| caller → have → option | 11 |
| caller → be given → option | 7 |
| caller → be provided with → the option | 4 |
| negative | neutral | positive |
| 0.142 | 0.774 | 0.084 |
| Raw frequency | 96 |
| Normalized frequency | 0.773 |
| Modifier score | 0.967 |
| Perplexity | 208.487 |