| Typicality: | 0.354 |
| Saliency: | 0.245 |
| on the second occasion | 2 | temporal |
| caller → be transferred to → agent | 5 |
| caller → be transferred to → live agent | 4 |
| negative | neutral | positive |
| 0.110 | 0.831 | 0.058 |
| Raw frequency | 9 |
| Normalized frequency | 0.245 |
| Modifier score | 0.500 |
| Perplexity | 80.850 |