| Typicality: | 0.403 |
| Saliency: | 0.436 |
| about the product | 9 | other |
| from a controller | 6 | other |
| on available repayment plans | 5 | other |
| consumer → request → information | 55 |
| consumer → requested → information | 3 |
| negative | neutral | positive |
| 0.102 | 0.730 | 0.168 |
| Raw frequency | 58 |
| Normalized frequency | 0.436 |
| Modifier score | 0.400 |
| Perplexity | 159.766 |