| about the program | 19 | other |
| about a product | 14 | other |
| about their insurer's role | 10 | other |
| consumer → have → question | 294 |
| consumer → had → question | 4 |
| negative | neutral | positive |
| 0.158 | 0.702 | 0.140 |
| Raw frequency | 298 |
| Normalized frequency | 0.676 |
| Modifier score | 0.697 |
| Perplexity | 45.122 |