aspect of
customer)
→
ReceivesAction
→
routed to agent
| Typicality: | 0.250 |
| Saliency: | 0.000 |
| with agent assistance | 3 | other |
| interaction → be routed to → agent | 3 |
| negative | neutral | positive |
| 0.108 | 0.763 | 0.129 |
| Raw frequency | 3 |
| Normalized frequency | 0.000 |
| Modifier score | 0.500 |
| Perplexity | 215.439 |