| Typicality: | 0.594 |
| Saliency: | 0.427 |
| to prevent future occurrences | 10 | purpose |
| on behalf of the contact center | 7 | transitive-object |
| following the preliminary investigation | 6 | temporal |
| employer → take → corrective action | 42 |
| employer → take → appropriate corrective action | 8 |
| employer → take → corrective measures | 6 |
| employer → undertake → corrective action | 4 |
| employer → take → corrective actions | 4 |
| employer → take → necessary corrective action | 4 |
| employer → apply → corrective action | 3 |
| negative | neutral | positive |
| 0.338 | 0.611 | 0.051 |
| Raw frequency | 71 |
| Normalized frequency | 0.427 |
| Modifier score | 1.000 |
| Perplexity | 68.182 |