| at the beginning of a case | 7 | temporal |
| extremely | 5 | degree |
| seldom | 2 | degree |
| client → be → upset | 13 |
| client → get → upset | 9 |
| client → become → upset | 4 |
| negative | neutral | positive |
| 0.652 | 0.317 | 0.031 |
| Raw frequency | 26 |
| Normalized frequency | 0.518 |
| Modifier score | 0.575 |
| Perplexity | 218.471 |