| well | 7 | degree |
| often | 4 | temporal |
| any time a cardholder raises | 3 | temporal |
| merchant → be → informed | 22 |
| merchant → be → told | 13 |
| negative | neutral | positive |
| 0.272 | 0.628 | 0.100 |
| Raw frequency | 35 |
| Normalized frequency | 0.478 |
| Modifier score | 0.425 |
| Perplexity | 466.218 |